Privacy Policy

Effective Date: 11th of April 2025

At MyCiti Hotel Kuala Lumpur, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data in accordance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following personal information from you:

  • Full name
  • Email address
  • Phone number
  • Payment information

 

This data is collected when you contact us directly, make a reservation, or interact with us through our website or other communication channels.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

  • To process bookings and manage guest stays
  • To improve our services and guest experience
  • For marketing communications (only with your consent)
  • For analytical purposes to better understand our guests’ needs and preferences

3. Data Sharing

We do not sell, trade, or share your personal data with third parties. Your information is handled exclusively by authorized personnel at MyCiti Hotel Kuala Lumpur.

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, or destruction. This includes secure servers, encryption, and restricted access to personal information.

5. Your Rights

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Withdraw your consent at any time
  • Lodge a complaint with a supervisory authority
 

To exercise your rights, please contact us at hello@mycitihotel.com.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you may contact us at:
Email: hello@mycitihotel.com
Hotel: MyCiti Hotel Kuala Lumpur