FAQ
3 stars
Please email, call or fax the hotel:
Email: hello@mycitihotel.com
T +60 3 2693 2999
F +60 3 2693 2988
Online bookings generally offer the ‘best available rate’ for that date and time.
There are 3 room types available:
Superior Queen
Rooms are comfortable and comes with a queen sized bed and are great value for money.
Superior Twin
Rooms are comfortable and comes with 2 twin beds and are great value for money.
Deluxe Queen
The Deluxe room is more roomy than the Superior room.
Hotel rates are per room based on a maximum occupancy of two guests.
VISA, Mastercard and Amex only.
Yes, to guarantee the reservation. Otherwise hotel reserves the right to release the booking at 6 pm on the date of arrival.
We accept all the universally accepted credit cards during the booking process like MasterCard, Visa & Amex
Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.
For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.
Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation
Upon arrival, the Reception will collect MYR 50 in addition to the room charge for every night you stay. This deposit is to cover any incidental charges and will be returned upon check-out if no extra charges have been incurred.
In the event of a cancellation or no-show, the following will apply:
- For stays of 1 to 7 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation will be levied on the credit card used to guarantee the reservation - For stays of 8 to 14 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation - For stays of 15 to 21 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation - For stays of 22 nights and more
If the property is not informed 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.
Regrettably pets of all sizes are not allowed in the hotel to ensure comfort of other hotel guests.
Check-in time is 2:00 pm
Check-out time is 12:00 noon
Early arrivals before the standard check-in time of 2:00 pm will be subject to a half-day charge (50% of your room rate) unless such an offer is available through Promotions or Packages. For an early arrival request, kindly contact our reservations at hello@mycitihotel.com
Late check-out is subject to room availability and the charges are as follows:
Check out before 6.00 pm: Half day charge
Check-out after 6:00 pm – Full overnight rate
The hotel will do our best to accommodate all guests requests based on room availability at the time of the request. Should you wish to arrange for a late check-out, kindly contact our reservations at hello@mycitihotel.com
Yes, we do. If you would like none-smoking room please advise us when placing your booking and we will do our best to ensure your request is met.
MyCiti hotel offers a choice of queen size or twin bedded rooms. The hotel does not have triple rooms as a standard.
Yes, we do. Please place a request for interconnecting rooms when you book.
Regrettably, extra bed is not available; however we do provide an extra mattress at the rate of MYR 50 Nett per day inclusive of breakfast.
There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.
Children 12 years and above are charged the full adult breakfast price of MYR 12.00++
Children between the ages of 5 and 11 years are charged a rate of MYR 6.00++ per child/breakfast
Children 4 years and below eat breakfast for free
The hotel does not provide baby-sitting services.
Regrettably, baby cots are not available.
Breakfast is served at Citin Café located on Level 1, from 7.00 am to 10:30 am.
We have one café, which serves local and International dishes. It is open from 7.00am to 9.00pm daily.
Vegetarian dishes are available from the a la carte menu.
Yes, food served in the restaurant is halal, certified by Jabatan Agama (Islamic Department).
Regrettably not, room service hours are from 7.00am to 9.00pm.
Only Deluxe room is equipped with Coffee & Tea making facility
General Hotel Information
No, there is no pool in the hotel.
Hairdryers are available upon request. Kindly contact the housekeeping department.
Iron and ironing boards are available on request. Kindly contact the housekeeping department.
Regrettably, it is not possible due to space constraint.
The hotel is about 45 minutes from KL International Airport. We provide airport limousine service which cost RM120 from the hotel to the airport and RM150 from airport to the hotel.
Located just north of the equator, weather in Kuala Lumpur is tropical. Generally hot and humid throughout most of the year with temperatures between 29C – 35C in the day and 26C – 29C at night. Rainfall is mostly from October to March, with much of the rain falling in the later part of the day.
It is not recommended to drink the tap water.
No there is not. However, you may take a taxi to Tung Shin Hospital which is a 10 minute drive from the hotel.
Tung Shin Hospital is a 10 minute drive from the hotel.
The nearest bank is Maybank located along Pudu Road and a 5 minute walk from the hotel. For detailed directions, kindly contact the reception.
For detailed directions, kindly contact the reception
9.30 am – 4.00 pm, Monday to Friday.
The voltage in Malaysia is 240 volts.
Business Traveller
Yes you can. WiFi high speed Internet connection is available free of charge.
We provide WiFi high speed Internet connection free of charge and for those without a laptop, an Internet station is available for your use at Citin Café.
Regrettably, we do not have dual telephone sockets in the rooms.
No, we do not have the above service but for arrangements, kindly contact our reception.
Business services are limited to faxing, photocopying and internet usage at Citin Café.
Shopping and Tourist Facilities
We do have a In House tour desk from 0800hrs – 1730hrs which guest can book City tours, Airport transfers etc.
Shopping is plentiful with many shopping centers and attractions within walking distance. Please seek assistance from the Front Desk staff who will be more than happy to help, alternatively.